Our policy is your satisfaction. If you are not 100% satisfied with your purchase, simply ship the item back to us and we will give you a full refund of the purchase price excluding shipping & return shipping. Our Automatic Floor Corker Kits are made to order, pre-assembled and tested before packaging and shipping. This quality service ensures you get a product in excellent working order, please allow 5-7 business days for shipping on these kits. Our main warehouse is located in the State of North Carolina, USA. Some items may ship from other locations. Prices and policies subject to change without notice.